Training Customer Service for max. 10 participants | Teamwork Curaçao

: In stock

Bidding starts at: $500,-

Teamwork organizes inspiring training sessions, courses and coaching on the job. All activities contribute to a successful organization and personal development.

Our comprehensive training program has been professionally designed to improve service level and customer experience in our island’s hospitality industry. Let’s join hands and boost our mutual success through education!

The training Customer Service is provided in 4 sessions:

Session 1: At your service!     

  • Who is my customer?
  • Customer expectations
  • Customer service
  • Customer experience

Session 2: Effective communication   

  • First impressions
  • Communication skills
  • Ask questions
  • Effective communication
  • Telephone communication
  • Feedback

Session 3: Handling difficult situations  

  • You can’t please them all
  • Dealing with emotions
  • Resolving complaints
  • Change your mindset
  • Dealing with various situations

Session 4: The extra mile

  • Added value
  • From customer to ambassador
  • The WOW-experience
  • From complaints to 9+ experience

Teamwork is a member of the Nederlandse Raad voor Trainingen en Opleidingen (NTRO) which is the Dutch council for Training and Courses.

Prize pick-up after January 6, 2020.

(Terms and conditions may apply)

In stock

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Bidding starts at: $500,-

Teamwork organizes inspiring training sessions, courses and coaching on the job. All activities contribute to a successful organization and personal development.

Our comprehensive training program has been professionally designed to improve service level and customer experience in our island’s hospitality industry. Let’s join hands and boost our mutual success through education!

The training Customer Service is provided in 4 sessions:

Session 1: At your service!     

  • Who is my customer?
  • Customer expectations
  • Customer service
  • Customer experience

Session 2: Effective communication   

  • First impressions
  • Communication skills
  • Ask questions
  • Effective communication
  • Telephone communication
  • Feedback

Session 3: Handling difficult situations  

  • You can’t please them all
  • Dealing with emotions
  • Resolving complaints
  • Change your mindset
  • Dealing with various situations

Session 4: The extra mile

  • Added value
  • From customer to ambassador
  • The WOW-experience
  • From complaints to 9+ experience

Teamwork is a member of the Nederlandse Raad voor Trainingen en Opleidingen (NTRO) which is the Dutch council for Training and Courses.

Prize pick-up after January 6, 2020.

(Terms and conditions may apply)

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